TERMS AND CONDITIONS

Policies, Procedures and Warranties

We expect payment in advance of shipping our clarinet barrels and bells.

For our custom designed barrels and bells we will do everything possible to meet your expectations.

Barrels

Our barrels are available in all sizes, and if you aren't happy with the one we send, you may return it for a refund. Of course it is best if you can come to our shop and try out barrels here, as you will have more selection and you may find that the length of the barrel you buy may be different than what you are currently using. Future barrel trials with returns will incur a restocking fee of $20 per shipment in addition to all shipping charges to you.

BELLS

We invite you to email us to reserve a spot on the waiting list for our custom-made bells. Feel free to contact us for the current time frame for delivery. Our bells currently sell for $750. Refunds are available if you think the bell is not the right one for your needs. Of course, the bell must be returned in original condition, with no screatches or other marks before a refund will be made.


Our barrels and bells are unconditionally guaranteed for materials and workmanship to the original owner for a period of 1 year. Remember, you MUST break in your barrel like you would a new clarinet. Start by playing it five minutes a day, GRADUALLY adding playing time to the barrel. Think of a similar break in period for your bell though it is more stable than the barrel.

 

Finding the Sweet Spot

In testing your barrel or bell, you will turn it by 1/16 turn each time you play , listening for the position that gives you the best results, or "sweet spot". If you want to mark the barrel, bell or your clarinet, use only masking tape. Other types of tape will mark the wood and void your warranty.

 

You are always responsible for all shipping costs to and from Vaccaro and Stevens Woodwinds.

After you have contacted us, we will give you the cost of your item, including any shipping/handling, duties, and any applicable California State taxes and generate an invoice for you.

Mike Vaccaro
Voicing/Sales/Service
     562-424-4958      

Bill Stevens
Engineering/Manufacturing
            714-875-0550      

Shipping and Business Address
3540 Lemon Ave.
Long Beach, CA 90807 - USA